Privacy Policy
Last updated:
1. Information we collect
We may collect different types of information depending on how you interact with Kivo.
Personal information
When you create an account, contact our team, or use our services, we may collect:
Full name and email address.
Phone number and account details.
Billing and payment information.
Account login credentials.
Communication and support requests.
2. How we use your information
Kivo uses collected information to operate, improve, and personalize its services.
We may use your information to:
Create and manage your Kivo account.
Process charging sessions and payments.
Display nearby charging stations.
Provide real-time charger availability.
Send booking confirmations and service notifications.
Respond to customer support requests.
Improve website and app performance.
Monitor service reliability and prevent fraudulent activity.
Communicate product updates and promotional offers where permitted.
We only use personal information for purposes that are consistent with this Privacy Policy and applicable law.
3. Payment information
Payments made through Kivo may be processed by trusted third-party payment providers.
These providers may collect and process payment details, including card information and billing details, to complete transactions securely.
Kivo may receive limited payment information, such as transaction references, payment status, and billing records.
We do not intend to store complete payment card details on our own systems unless specifically disclosed.
4. Location services
Location information helps us make EV charging easier and more convenient.
When location permissions are enabled, we may use your location to identify nearby stations, provide directions, and recommend charging options.
You can disable location access at any time through your device settings. However, certain app features may become unavailable.
We do not use location information for purposes unrelated to providing or improving our services without an appropriate legal basis or permission.
5. Cookies and tracking technologies
Our website may use cookies, pixels, and similar technologies to improve your browsing experience.
These technologies help us:
Remember your preferences.
Understand website traffic and performance.
Improve navigation and user experience.
Measure marketing campaign performance.
Identify technical issues.
You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled.
Where required, we will request consent before using non-essential cookies.
6. How we share your information
Kivo does not share personal information indiscriminately. However, we may share certain information with trusted third parties when necessary to operate our services.
These may include:
Payment providers: To process transactions and manage billing.
Technology providers: To support website hosting, cloud storage, analytics, and app functionality.
Location and mapping providers: To provide station discovery, navigation, and route information.
Customer support providers: To help manage inquiries and resolve service issues.
7. Data security
Protecting your personal information is important to us.
We use reasonable technical and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
These measures may include access controls, encryption, secure payment processing, and system monitoring.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.
8. Contact us
If you have questions, concerns, or requests regarding this Privacy Policy or how Kivo handles your personal information, please contact us.