Terms and Conditions
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1. About Kivo
Kivo provides electric vehicle charging services and related digital tools to help drivers find charging locations, check availability, manage charging sessions, and make payments.
Our services may include:
Public electric vehicle charging stations.
Charging station location and availability information.
Mobile application and account services.
Charging plans and subscription options.
Home charging solutions.
Business and fleet charging services.
Charging station hosting partnerships.
Some services may only be available in selected locations.
2. Eligibility and account registration
You must be legally capable of entering into a binding agreement to use Kivo's services.
When creating an account, you agree to:
Provide accurate and complete registration information.
Keep your login credentials secure.
Update your information when necessary.
Notify us if you suspect unauthorized account access.
Take responsibility for activity conducted through your account.
You must not create an account using false information or another person's identity without authorization.
Kivo may suspend or restrict accounts that contain inaccurate information or are used in violation of these Terms.
3. Using our charging services
You may use Kivo charging stations for compatible electric vehicles, subject to station availability, technical compatibility, and applicable charging instructions.
When using a charging station, you agree to:
Follow the instructions displayed on the charging equipment.
Use compatible charging connectors and equipment.
Park only in designated charging spaces.
Avoid blocking access to charging stations.
Disconnect and move your vehicle when your session is complete.
Follow all applicable parking, safety, and traffic regulations.
You must not damage, modify, misuse, or interfere with any charging equipment.
Charging availability, power output, and session duration may vary depending on the vehicle, battery condition, equipment, network capacity, and other operating conditions.
4. Charging prices and payments
Charging prices may vary by location, charging speed, time, energy consumption, and applicable service fees.
Before starting a charging session, you should review the displayed pricing information.
By using a paid Kivo service, you authorize us and our payment providers to process the applicable charges through your selected payment method.
You are responsible for:
Paying all charges associated with your account.
Maintaining a valid payment method.
Reviewing the applicable charging rates and fees.
Paying any outstanding balances.
Prices and fees may change from time to time. Updated pricing will be communicated through the relevant Kivo platform or charging location.
5. Charging plans and subscriptions
Kivo may offer different charging plans, memberships, or subscription services.
Each plan may include specific pricing, charging benefits, usage limits, and billing terms.
By subscribing to a plan, you agree to its applicable terms, including:
Subscription fees and billing frequency.
Included charging benefits and usage limits.
Renewal and cancellation conditions.
Any additional charges outside the plan.
Subscriptions may automatically renew unless cancelled before the next billing period, where automatic renewal applies.
You can manage or cancel eligible subscriptions through the available account settings or by contacting Kivo support.
Cancellation does not automatically entitle you to a refund for charges already incurred, except where required by applicable law or stated in the relevant plan terms.
6. Mobile application and digital services
Kivo may provide a mobile application or other digital tools to help you access charging services.
These tools may allow you to:
Find nearby charging stations.
View charging availability and pricing.
Start and monitor charging sessions.
Manage payments and subscriptions.
View charging history.
Receive service notifications.
We aim to keep our digital services accurate and available. However, we do not guarantee uninterrupted access, real-time accuracy, or error-free operation.
Some features may require an internet connection, location permissions, compatible devices, or third-party services.
7. Charging station availability and performance
Charging stations may occasionally be unavailable because of maintenance, technical faults, power interruptions, network issues, or other circumstances beyond our control.
Displayed availability and estimated charging times are provided for convenience and may change.
We do not guarantee:
That a particular charger will always be available.
A specific charging speed or completion time.
Continuous operation at every location.
Compatibility with every electric vehicle.
That charging stations will remain accessible during all operating hours.
We will make reasonable efforts to maintain our charging network and address reported issues.
8. Safety and proper use
Your safety and the safety of others are important.
When using Kivo charging equipment, you must:
Follow all safety instructions and warning labels.
Avoid using visibly damaged cables or connectors.
Never attempt unauthorized repairs.
Keep charging equipment clear of obstructions.
Avoid exposing equipment to unauthorized interference.
Report damaged or unsafe charging equipment to Kivo.
Do not use a charging station if you believe it presents an immediate safety risk.
9. Contact us
If you have questions about these Terms and Conditions or need assistance with our services, please contact us.